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IT Analyst

We are hiring for a key position in a fast-growing, innovative healthcare company with great career path opportunities. Help us drive adoption of our top-class model around the world.

About Welbeck Health Partners

We know new healthcare models can drive significant quality and efficiency benefits in markets around the world. Our model is based on partnering with Doctors to build and operate highly focused clinics, which specialise in single medical specialities such as Endoscopy, Orthopaedics or Cardiology. We are based in London and have a number of other exciting projects across the UK and further afield.

We recognise there is a huge opportunity to embrace modern IT in healthcare and are doing exciting and innovative things. We believe we can drive significant differentiation by fully utilising information technology to deliver better outcomes, better patient experience and more efficient care.

The role

We are looking for an IT Specialist to join our systems and interoperability team. This team is key to our success, responsible for selecting, implementing and continuously improving our clinical and nonclinical systems; and ensuring they speak to each effectively to support our operations.

This is a great opportunity to join a fast growing organization within an exciting team; work on innovative projects; contribute to the success of the organsation; and build a broad range of skills and knowledge. Reporting to the Senior IT Manager Systems and Interoperability, you will take responsibility for a number of activities across our network of clinics and at head-office with a focus on systems and interoperability.

Activities will include:
1. Complete new system & system improvement projects
2. Establishing new clinics.
3. Clinical and non-clinical system support.

1. Complete new system & system improvement projects

You will work closely with your line manager to engage with teams across the organisation and understand their needs, then scope, plan and execute projects to deploy new systems or complete projects to improve existing systems and interfaces. This will involve using problems solving, and project management skills alongside technical skills to ensure a great end-product. You may also work with IT vendors and external contractors to complete these projects. Alongside executing projects we hope your passion for delivering the best systems will be a constant source of ideas for continued improvement.

2. Establishing new clinics

As we grow our network of centres we will open additional clinics in London, the rest of the UK and further afield. In each case, you will work with the wider team to deploy systems and hardware to support timely and smooth opening of the clinic.

3. Clinical and non-clinical system support

You will become an expert in our systems, their capabilities and limitations. You will help teams across the business by identifying IT solutions to their problems, ensuring we use our systems to support efficient, effective processes across the business. We hope your passion will also lead to identification of new opportunities to utilise IT to improve business processes or do new, innovative things.

You will also act as an escalation point for complex IT queries. Working closely with your line manager and IT Support you will troubleshoot and resolve complex issues with our medical (e.g. EHR, Clinical documentation, PACS, patient app, Integration engine etc) and non-clinical (Phone system, network infrastructure, email, company file system etc) systems. You will interact with users understanding their problems either resolving them right away or escalating to the appropriate team where appropriate.

Role profile

Key characteristics, skills and experience:

  • A degree in Health IT or other IT discipline
  • Driven & tenacious
  • Flexible
  • Strong interpersonal skills (building relationships with a broad range of users)
  • Passionate about using IT to deliver business processes
  • Basic knowledge of ICT Networks
  • Problem solving skills (solving user issues, defining processes to work around system limitations, etc.)
  • Ability to explain IT functionality to a broad range of users
  • Highly IT applications literate / tech savvy (e.g. MS Excel, word, etc.)

Attractive (but not required) characteristics, skills and experience:

  • Basic knowledge of Clinical terminologies (e.g. ICD, OPCS, CCSD, SNOMED) and other health IT Standards (HL7 v2 and FHIR)
  • Analytical and data analysis skills (e.g use of MS Excel to analyse data, produce charts)
  • Knowledge of SQL and other relational database languages
  • Knowledge of coding/programming languages
  • Project management

Benefits

  • Private medical insurance
  • Pension
  • Bonus scheme
  • Job Types: Full-time (including some Saturday working), Permanent
  • Salary: £25,000.00 to £30,000.00 /year

To apply

Please contact giorgio.viani@welbeckhealth.com with your CV and covering letter.