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About Welbeck Health Partners

We are an exciting healthcare company. Agile, forward-thinking and committed to excellence, we have ambitious growth plans and aspire to build an outstanding healthcare company – our aim is to be ‘Beyond Better’ in everything we do.

We know new healthcare models can drive significant quality and efficiency benefits in markets around the world. Our model is based on partnering with Doctors to build and operate highly specialised healthcare centres, which specialise in single medical specialities such as Endoscopy, Orthopaedics or Cardiology. Our hub and spoke model ensures every centre benefits from centralised support with specialised expertise, dedicated focus and scale benefits.

Our HQ is in London, and we operate a number of centres in Central London. We have a range of other exciting projects in the UK and further afield, with many more to follow – we are building a network of centres all over the world.

Our flagship healthcare facility is OneWelbeck.

Procurement Associate

The Opportunity

This is a great opportunity to join a key team in a fast-growing company, providing lots of opportunities for personal development and a clear path to progression. You will develop invaluable skills and expertise, building the foundation for a successful career in procurement. The role includes a broad range of activities, including:

  • Review & process requisitions
  • Amend, Cancel Purchase order as needed
  • Processing weekly & ad hoc, orders for office supplies/ catering /uniforms
  • Manage and maintain data quality in our purchasing system
  • Create and maintain electronic catalogues and price lists on the purchasing system
  • Investigate and resolve invoicing queries, working closely with P2P
  • Support Internal Stakeholders return of goods which have been received faulty or damaged, have been ordered in error or, are a duplicate delivery
  • Ensure all queries & request from internal and external stakeholders are dealt in a friendly and professional manner
  • Develop a good understanding of supply base, building and maintaining professional working relationships with suppliers.
  • Ensure accuracy and maintenance of all departmental data and files
  • Collect and manage all data in relation to new supplier set up and inform Accounts Payable
  • Fill out all necessary forms to open an account for our internal stakeholders with new suppliers
  • Assist with preparation of data for supplier meetings.
  • Assist Procurement Department with administrative tasks to support completion of different project (Collect information, run reports, etc)
  • Deal with requests and queries in an effective and timely manner

Skills & experience

  • A great team player with an open and welcoming personality
  • Good communication skills, especially customer-facing
  • Good literacy and numeracy skills
  • Proficient in Microsoft packages, especially Excel
  • Accuracy and attention to detail
  • Organised and good time management
  • Experience in clinical / non-clinical sourcing, or other related fields would be desirable

Salary & benefits

  • Salary: up to 28K
  • Performance related bonus
  • Private medical insurance
  • Contributory pension scheme
  • 28 days holiday (plus bank holidays)

How to apply

To apply for this role send your CV and a cover letter to farideh.cooper@welbeckhealth.com

Head of Procurement

The Opportunity

We are looking for a top-class individual to Head our centralised Procurement team, based in London. This is a great opportunity to shape the developing Procurement Team; implement procurement best practices in a quickly evolving and growing organisation; and have a big impact.

The Head of Procurement reports to the Chief Operating Officer and will be responsible for developing and delivering Procurement support to all Centres in the network, plus Welbeck Health Partners (‘Corporate’). The role includes a broad range of activities, including:

Procurement

  • Lead and develop the procurement function generating value for all centres
  • Define the “road map” to deliver best practice procurement and drive standardisation of efficient procurement processes across the network
  • Development and deployment of corporate purchasing programs including processes and systems.
  • Implementation and maintenance of procurement systems
  • Initial set-up of new centres in all purchasing programs.
  • Delivery of procurement training to drive performance across Centres
  • Monitoring of Centre compliance with purchasing programs and processes, intervening to drive compliance as required
  • Maintenance and management of contract records, management of renewals, etc.
  • Maintenance and management of regulatory licenses and insurances
  • Production of regular reporting on key procurement metrics
  • Assembly and maintenance of a high-performance vendor network
  • Maintenance of the vendor directory and ongoing vendor performance management (including establishing KPIs with key suppliers QBRs, etc.)
  • Troubleshooting day-to-day problems between Centres and vendors, presenting possible solutions as required
  • Design and execution of small and large tenders
  • Performance of regular and adhoc cost saving analysis to identify and achieve savings opportunities across the centre network.
  • Provision of information and support to Centres and other Corporate departments e.g. for business case development
  • Establish and maintain an effective category management programme, supporting the team to agree and deliver category strategies

Materials Management

  • Definition and deployment of policies and procedures to support excellent Materials Management processes across the centres
  • Implementation and maintenance of Materials Management system(s)
  • Induction of new centres into Materials Management practices
  • Delivery of Materials Management training to drive performance across Centres

Skills & experience

  • Strong previous experience in a similar role within healthcare
  • Outstanding leadership and communication skills
  • Strategic mindset, focused on long-term value
  • Effective developer of effective relationships
  • Confident and effective negotiator
  • Embraces change & challenge
  • Enthusiasm, commitment, and flexible attitude
  • Likes to get stuck in and ‘get hands dirty’

Salary & benefits

  • Salary: Up to £90k
  • Performance related bonus and potential to receive share options
  • Private medical insurance
  • Life insurance
  • Contributory pension scheme
  • 28 days holiday (plus bank holidays)

How to apply

To apply for this role send your CV and a cover letter to kelvin.donald@welbeckhealth.com

Divisional Director

The Opportunity

We are looking for a top-class individual to join our Divisional Director Team in London. The Divisional Director team is responsible for overall performance of our network of centres: world class clinical excellence; the highest levels of patient satisfaction; and excellent financials. This is a great opportunity to join a growing team and have an impact, on a very promising career path.

Divisional Directors are responsible for a broad range of activities, including:

  1. Driving centre implementation / launch.
  2. Maximising ongoing Centre performance.
  3. Supporting Doctor Partnership management
  4. Driving strategic planning & growth.
  5. Cross-centre coordination, collaboration and learning
  6. Crisis Management (as required)
  7. Business administration activities

 

Driving centre implementation / launch
Working with the new Centre Management Team, other Welbeck Health departments and external advisors to deliver and ramp new centres quickly and effectively. Areas where the Divisional Director team will contribute include:

  • Coordinating with Doctor Partners to ensure engagement and alignment.
  • Recruiting staff for the new Centre.
  • Reviewing construction plans to ensure they meet Centre needs / plans
  • Defining & implementing new processes.
  • Advising on system identification and implementation.
  • Planning activity initiation and ramp-up.

 

Maximising ongoing Centre performance
Once operational, supporting the Centre Management Teams to maximise the performance of each centres. This will include:

  • Monitoring performance of centres and intervening to improve performance as required.
  • Leveraging Welbeck Health Partners’ assets and experts, to provide support and input where needed.
  • Working with the Centre Management Team to ensure centre staff are happy, supported and effective; and that a high quality culture is maintained.
  • Supporting ongoing recruiting activities.
  • Mentoring & developing the Centre Management Team and supporting them in leading each Centre

 

Supporting Doctor Partnership management
Our model partnership model means every centre has a large group of engaged, committed, and often passionate, doctor stakeholders. The Divisional Director team is responsible for engaging with this key stakeholder group to maintain alignment and effectiveness:

  • Building successful & effective relationships with all Doctor Partners
  • Addressing Doctor Partner issues quickly and effectively
  • Ensuring Doctor Partners’ input into the Centre Strategy and that all Doctor Partners are engaged with the management and direction of the Centre.
  • Help develop Doctor Partners into business leaders.

 

Driving strategic planning & growth
The Divisional Director Team is responsible for developing and maintaining each Centre’s Strategy and 5-year growth plan. Activities will include:

  • Acting as the “trusted Partner” for Doctor Partners and Centre Management Teams in the strategic and business planning process
  • Identifying & presenting strategic opportunities
  • Introducing and managing new growth initiatives
  • Supporting marketing / business development activities.
  • Taking responsibility for selected projects and activities
  • Supporting acquisition due diligence efforts where appropriate
  • Monitoring execution of the growth plan and intervening / adjusting as necessary

 

Cross-centre coordination, collaboration and learning
A highly functional hub-and-spoke model is a core to our success. The Divisional Director Team is the link between the centres and the central resources of Welbeck Health Partners. This is a key role in ensuring we reap the benefits of our hub and spoke model.
To ensure each Centre gets the maximum benefit from Welbeck Health’s central resources and expertise, the Team will:

  • Access appropriate Welbeck Health Partners resources as needed – knowing when, how and who to engage
  • Plan, organise and coordinate the support activities of Welbeck Health Partners Resources.
  • Ensure Welbeck Health Partners Resources provide the support each centre requires, holding them to account for their quality of service.
  • Lobby Welbeck Health Partners Departments to ensure Centre priorities are incorporated into Department plans
  • Function as the Welbeck Health Partners point of contact for each Centre
  • Provides Welbeck Health Partners updates to Doctor Partners
  • Act as a gate-keeper to ensure Welbeck Health Partners initiatives are programmed into Centre project plans.
  • Articulate Welbeck Health Partners initiatives and develop plans to support them.

The Divisional Director Team also acts as a communications hub to ensure Centres coordinate & collaborate effectively; operate consistently; and learn from each other:

  • Organising regular communications to embed cross-centre links
  • Closely monitoring developments in each Centre to identify learnings and innovations, as well as common issues and challenges.
  • Coordinating cross-centre initiatives to spread learnings or fix common issues, avoiding duplication of effort
  • Proactively identifying and addressing inconsistencies across the Centre network

 

Crisis Management (as required)
The Divisional Director Team will rapidly intervene to support Centre Management Teams in addressing any urgent situations or crises that emerge:

  • Assessing crisis situations and leveraging Welbeck Health Partners resources to resolve
  • Developing and communicating plans of action
  • Debriefing with all involved parties upon resolution to determine root cause
  • Implementing plans to mitigate root causes in future, across all Centres

 

Business administration activities
The Divisional Director Team performs a key supporting role in ensuring Centres are administered efficiently and effectively. With support from various Welbeck Health Partners teams, this includes:

  • Financial management & budgeting
  • Governance & Chairing the Joint Venture Board.
  • Regulatory & contractual compliance

Salary & benefits

  • Salary: £45 – £65k on experience
  • Performance related bonus
  • Private medical insurance
  • Life insurance
  • Contributory pension scheme
  • 28 days holiday (excluding bank holidays)

How to apply

To apply for this role send your CV and a cover letter to kelvin.donald@welbeckhealth.com

Associate Divisional Director

Associate Divisional Director role:

We are looking for a top-class individual to join our Divisional Director Team in London. The Divisional Director team is responsible for overall performance of our network of centres: world class clinical excellence; the highest levels of patient satisfaction; and excellent financials. This is a great opportunity to join a growing team and have an impact, on a very promising career path.

As part of the Divisional Director Team, Associate Divisional Directors support Divisional Directors across a broad range of activities, including:

  • Driving centre implementation / launch.

Working with the new Centre Management Team, other Welbeck Health departments and external advisors to deliver and ramp new centres quickly and effectively.

  • Maximising ongoing Centre performance.

Once operational, supporting the Centre Management Teams to maximise the performance of each centres.

  • Supporting Doctor Partnership management

Our model partnership model means every centre has a large group of engaged, committed, and often passionate, doctor stakeholders. The Divisional Director team is responsible for engaging with this key stakeholder group to maintain alignment and effectiveness

  • Driving strategic planning & growth.

The Divisional Director Team is responsible for developing and maintaining each Centre’s Strategy and 5-year growth plan.

  • Cross-centre coordination, collaboration and learning

A highly functional hub-and-spoke model is a core to our success. The Divisional Director Team is the link between the centres and the central resources of Welbeck Health Partners. This is a key role in ensuring we reap the benefits of our hub and spoke model.

The Divisional Director Team also acts as a communications hub to ensure Centres coordinate & collaborate effectively; operate consistently; and learn from each other.

  • Crisis Management (as required)

The Divisional Director Team will rapidly intervene to support Centre Management Teams in addressing any urgent situations or crises that emerge.

  • Business administration activities

The Divisional Director Team performs a key supporting role in ensuring Centres are administered efficiently and effectively. With support from various Welbeck Health Partners teams, this includes: Financial management & budgeting, Governance & Chairing the Joint Venture Board and Regulatory & contractual compliance.

Salary & benefits

  • Salary: £30 – £45k on experience
  • Performance related bonus
  • Private medical insurance
  • Life insurance
  • Contributory pension scheme
  • 28 days holiday (excluding bank holidays)

How to apply

To apply for this role send your CV and a cover letter to kelvin.donald@welbeckhealth.com

About Welbeck Health partners

Healthcare organisations worldwide need to transform. The old models no longer work and the system needs to be re-built to meet patient needs effectively and efficiently. Welbeck Health Partners is developing new models to meet these challenges, including specialized clinic models designed around the patient, supported by teams of internationally renowned doctors.

Our London flagship OneWelbeck in the West End of London is a specialist facility with nine floors of minimally-invasive day surgery and outpatient diagnostics. OneWelbeck was founded by doctors and healthcare leaders who believe there is a better way to deliver care. We are driving excellence and improving patient outcomes by breaking down the barriers that exist in today’s healthcare system.

Welbeck Health Partners brings together a management team with deep experience in the
development and operation of specialised clinics, strong relationships in key markets and a history of successfully launching innovative new care models.

Insurer & Payor Relationship Manager role

Welbeck Health Partners is looking for someone with significant experience in the UK private medical insurance (PMI) market to be our primary account manager with the leading insurers, as well as our other payors (corporate clients, embassies, sports clubs etc).

The role reports to the Commercial Director and has responsibility for all aspects of insurer and payor relationships, including contracting, pricing, pathway development, billing and day-to-day issue resolution – covering our OneWelbeck flagship site and other centres as we build a national network in the coming years.

The jobholder will also be responsible for making sure strategic initiatives we have in place with insurers and payors work effectively and are optimised to meet the needs of patients and payor, whilst looking for opportunities to broaden their scope and/or expand to other payors, including the self-pay market.

As part of the commercial team, there will also be other responsibilities beyond those focused on insurers, for example wider referrer engagement with GPs and Physiotherapists, marketing, and proposition and pathway development.

Core activities will include:

  • Being the day-to-day point of contact for insurers, resolving queries and issues and leading on weekly / fortnightly account management calls
  • Acting as “product owner” for projects and pathways delivered in partnership with insurers, continuously improving the patient experience and seeking expansion opportunities
  • Leading on analysis and price negotiations with insurers for new services, new centres and at annual renewal
  • Working closely with our finance department and billing teams to ensure our invoicing and debt collection is prompt, accurate and in line with our insurer contracts
  • Ensuring that all insurer contractual documents are maintained, implementing any changes in partnership with our operations team
  • Putting agreements and pricing in place with other “institutional referrers”, for example international insurers, embassies, concierge companies, corporate clients and providing ongoing account management with these payors
  • Identifying initiatives which can be rolled out from insurers to other markets (self-pay, institutional referrers etc) or vice versa, working with colleagues to deliver

Candidate profile

Required skills and experience:

  • High degree of expertise in UK Private Medical Insurance, having worked for many years at either an insurer or leading private hospital
  • Well-developed account management skillset, able to engage with stakeholders at a range of seniority level at highly important customer organisations
  • Track record of working with colleagues across a number of teams to deliver operational changes and make sure processes are continuously improved
  • Good clinical knowledge and understanding of medical terminology, with interest in keeping up to date with the latest in healthcare research and development
  • Advanced knowledge of insurance billing processes, including experience with clinical coding and familiarity with CCSD, Healthcode and third party billing systems (such as Compucare, DGL etc)

Salary & benefits

  • Salary highly competitive with discretionary performance related bonus
  • Potential to receive share options for exceptional performance
  • Private medical insurance
  • Life insurance
  • Contributory pension scheme
  • 28 days holiday (excluding bank holidays)

How to apply

To apply for this role send your CV and a cover letter to craig.abrahams@welbeckhealth.com